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Iso Certification
ISO 10001:2007

What are ISO 10001 Standards or Quality management -- Customer satisfaction?

ISO 10001:2007
ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations. ISO 10001:2007 is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.

ISO 10001:2007 does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.ISO 10001:2007 is not intended for certification or for contractual purposes, and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.

Benefits of ISO 10001:2007

  • Enhance fair trade practices and customer confidence in an organization
  • Improve customer understanding of what to expect from an organization in terms of its products and relations with customers, thereby reducing the likelihood of misunderstandings and complaints
  • Potentially decrease the need for new regulations governing an organization’s conduct towards its customers. How can Lakshy Management Consultant help to get ISO 10001 Certification?

  • Lakshy Management Consultant a leading Consulting Firm, has Provided Consultancy to various clients across the country and the world. Lakshy emphatically believes in Quality at every step and milestone covered during the implementation by using some of most powerful tools appreciated by one and all. We have changed the aura of several organizations by changing their work culture and have inculcated quality in every sphere of operations.

    Lakshy invigorate systems by a unique process of consultancy, which takes care of your Entire Journey from Implementation till Certification and Post Certification Assistance. Lakshy Management Consultant Pvt. Ltd is the leading ISO 10001/ 2 / 3 providers for customer satisfaction.

    We provide ISO 10001 / 2/ 3 training, consulting, implementation and certification services in India, USA, UK, Saudi Arabia, UAE, Europe and African countries.